Returns & Refunds Policy

At Glamjar, we want you to be delighted with your purchase. We carefully prepare and package every order, and we are always happy to help if there is a problem with your order.

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1. Personalised and Made-to-Order Products

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Many of our Glamjar products are personalised or made to order specifically for you.

 

Because these products are created to your individual requirements, personalised and made-to-order items may not be eligible for cancellation or return simply because you have changed your mind once production has started, subject to your statutory rights.

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Please check your personalisation details carefully before placing your order. This includes spelling, names, wording, colours, fonts and any other options selected.

 

If you have made an error in your personalisation, please contact us as soon as possible. If we have not yet started making your order, we will do our best to accommodate changes.

 

2. Non-Personalised Products

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For eligible non-personalised products purchased online, you may have the right to cancel your order within the applicable statutory cancellation period.

 

If you wish to cancel an eligible order, please contact us as soon as possible after placing your order.

 

Where cancellation rights apply, the product must be returned to us in accordance with the applicable requirements, including keeping the item in an appropriate condition.

 

3. Damaged, Faulty or Incorrect Items

 

If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible.

 

We will ask you to provide photographs of the item and packaging where appropriate so that we can investigate the problem.

 

Where an item is confirmed to be faulty, damaged in transit or incorrectly supplied, we will work with you to provide an appropriate remedy in accordance with your statutory consumer rights. This may include a replacement, repair or refund where applicable.

 

Please do not return a damaged, faulty or incorrect item before contacting us, as we may need information or photographs to investigate the issue.

 

4. Items Damaged in Transit

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We package our products carefully before dispatch. However, if your order arrives damaged, please contact us promptly with photographs showing:

• The damaged product

• The packaging

• The outer packaging and shipping label

• Any other visible damage

 

This will allow us to investigate the matter with the delivery company and arrange an appropriate solution.

 

5. Change of Mind

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If you simply change your mind about an eligible non-personalised item, you may be able to return it under your statutory cancellation rights.

 

The item should be returned in an appropriate condition and, where applicable, unused and in its original packaging.

 

The cost of returning an item because you have changed your mind may be your responsibility, unless we have agreed otherwise or applicable law requires us to cover the cost.

 

Personalised or made-to-order products are treated differently, as explained above.

 

6. Refunds

 

Once we have received and inspected a returned item, we will confirm whether a refund is due.

 

Where a refund is approved, it will normally be made using the original payment method.

 

Please allow reasonable time for your payment provider or bank to process the refund.

 

Where a refund is being provided because an item is faulty, damaged or incorrectly supplied, we will comply with your statutory consumer rights.

 

7. Exchanges

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If you would like to exchange an item, please contact us before returning it.

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Because many Glamjar products are personalised and made to order, exchanges may not always be possible for personalised items.

 

We will advise you of the options available for your particular order.

 

8. Sale Items

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Sale or promotional items are still covered by your statutory consumer rights.

 

A reduction in price does not remove your legal rights if an item is faulty, damaged or not as described.

 

9. How to Contact Us

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If you need help with a return, cancellation, damaged item, faulty product or refund, please contact Glamjar through our website as soon as possible.

 

Please include:

• Your order number

• Your name

• The product concerned

• The reason for contacting us

• Photographs where the product is damaged, faulty or incorrect

 

We will respond as soon as reasonably possible and work with you to resolve the issue.

 

10. Your Statutory Rights

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Nothing in this policy affects or limits your statutory rights as a consumer.

 

If you have a problem with an item, please contact us. We will always aim to resolve issues fairly and in accordance with applicable UK consumer protection law.

 

Last updated: September 2026