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Shipping & Delivery Policy

At Glamjar, many of our products are carefully personalised and hand-finished to order. We take time to prepare each item to your chosen specification so that it arrives looking beautiful and ready to enjoy.

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We aim to keep you informed throughout the process and will always do our best to get your order to you as quickly as possible.

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1. Processing & Personalisation Times

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Personalised & Made-to-Order Products

Personalised products are made to your individual requirements.

Please allow approximately 7–14 working days for your order to be prepared and personalised before dispatch.

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This preparation time is separate from the delivery time.

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Non-Personalised Products

For non-personalised products, we aim to process and dispatch orders as quickly as possible.

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The estimated delivery time will depend on the product and delivery destination.

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2. UK Delivery

 

Once your order has been dispatched, our estimated UK delivery time is generally:

 

3–5 working days

For personalised products, please therefore allow approximately:

 

7–14 working days preparation + 3–5 working days delivery

These are estimated timeframes and are provided as a guide. Delivery may occasionally take longer due to circumstances outside our reasonable control, including courier delays, adverse weather, peak seasonal periods or other unforeseen circumstances.

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If a specific delivery date or timeframe has been agreed with you, we will make every reasonable effort to meet it.

 

3. International Delivery

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We currently offer international delivery to selected destinations.

Estimated delivery times are:

 

Europe: approximately 6–8 working days after dispatch

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Rest of World: approximately 10–15 working days after dispatch

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International delivery times are estimates and can vary depending on the destination, customs procedures and the delivery service used.

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Please remember that personalised products also require their preparation time before dispatch.

 

4. Customs Charges, Duties & Taxes

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For orders being delivered outside the UK, additional customs duties, import taxes or other charges may apply.

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These charges are determined by the destination country and are outside Glamjar's control.

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Where applicable, the customer is responsible for any customs duties, import taxes or other charges imposed by the destination country.

 

We recommend checking your local customs requirements before placing an international order.

 

5. Delivery Address

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Please make sure that your delivery address is correct when placing your order.

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If you realise that you have entered an incorrect address, please contact us as soon as possible.

 

We will do our best to make changes before your order is dispatched, but we cannot guarantee that an address can be changed once an order has entered production or has been dispatched.

 

6. Tracking Your Order

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Where a tracked delivery service is used, we will provide tracking information when your order has been dispatched.

 

Please check your dispatch confirmation email for tracking information.

 

If you have not received your tracking information or have questions about your delivery, please contact us at:

glamjarproducts@gmail.com

 

Please include your order number so that we can help you as quickly as possible.

 

7. Delayed or Missing Deliveries

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If your order has not arrived within the estimated delivery timeframe, please contact us and provide your order number.

 

Before contacting us, please check:

  • Your dispatch confirmation email

  • The tracking information, if provided

  • Whether the courier has attempted delivery

  • Whether the parcel has been left in a safe place

  • Whether the parcel has been left with a neighbour

  • Whether your local delivery office is holding the parcel

 

If your parcel cannot be located, please contact us and we will investigate the delivery with the relevant delivery provider.

 

8. Damaged Deliveries

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We package our products carefully before dispatch.

 

If your order arrives damaged, please contact us as soon as reasonably possible.

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To help us investigate the issue quickly, please provide:

  • Your order number

  • Photographs of the damaged product

  • Photographs of the packaging

  • Photographs of the outer parcel and shipping label

  • Any other relevant information

 

We will investigate the issue and provide an appropriate solution in accordance with your consumer rights.

 

Please do not dispose of damaged packaging until we have completed our investigation, as the delivery provider may require photographs or other evidence.

 

9. Incorrect Items

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If you receive an item that is different from what you ordered, please contact us as soon as possible.

 

Please provide your order number and photographs of the item received.

 

We will investigate the issue and arrange an appropriate remedy.

 

10. Personalised Orders

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Please check all personalisation details carefully before submitting your order.

 

This includes:

  • Names

  • Wording

  • Spelling

  • Font selection

  • Colour selection

  • Lid selection

  • Any other personalised options

 

Once production has started, changes may not be possible.

 

If you notice an error in your personalisation, please contact us immediately. If your order has not yet entered production, we will do our best to make the requested change.

 

Please see our Returns & Refunds Policy for further information about personalised products and cancellation rights.

 

11. Delivery During Busy Periods

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During particularly busy periods, including Christmas, Mother's Day, Valentine's Day and other seasonal occasions, preparation and delivery times may be longer than usual.

 

If you are purchasing a personalised item as a gift for a particular date, we recommend ordering as early as possible.

 

If you have a specific deadline, please contact us before placing your order so that we can advise whether we are likely to be able to meet it.

 

12. Our Responsibility

 

We will take reasonable care to prepare and dispatch your order within the timeframe stated at the time of purchase.

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Nothing in this policy limits or excludes your statutory consumer rights.

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Where an item is faulty, damaged, not as described or otherwise does not meet the requirements of applicable consumer law, we will deal with the matter in accordance with your statutory rights.

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13. Contact Glamjar

 

If you have any questions about delivery, please contact us:

 

Glamjar Products

Unit 30 Step Business Centre
Wortley Road
Deepcar
Sheffield
S36 2UH

Email: glamjarproducts@gmail.com

Telephone: 07792 879997

 

Please include your order number whenever contacting us about an existing order.

 

Last updated: September 2026

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