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Terms of Service

Terms & Conditions

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Last updated: September 2026

 

Welcome to Glamjar Products.

 

These Terms & Conditions explain the terms that apply when you browse or purchase products through the Glamjar Products website.

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By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before placing an order.

 

These Terms & Conditions should be read together with our Privacy Policy, Shipping & Delivery Policy and Returns & Refunds Policy.

 

1. About Glamjar Products

Glamjar Products is the business operating this website.

Glamjar Products
Unit 30 Step Business Centre
Wortley Road
Deepcar
Sheffield
S36 2UH
United Kingdom

 

Email: glamjarproducts@gmail.com
Telephone: 07792 879997

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Website:

https://www.glamjar-products.co.uk/

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2. Products and product descriptions

We make every reasonable effort to ensure that product descriptions, photographs, colours, dimensions and other information displayed on our website are accurate.

Please be aware that:

  • Colours may appear slightly different depending on your screen or device.

  • Handmade or hand-finished products may have minor variations.

  • Measurements may have small manufacturing or measurement tolerances.

  • Product photographs may include decorative items or accessories that are not included with the product unless specifically stated.

  • Product availability may change without notice.

 

We will clearly describe what is included with each product.

 

Nothing in these Terms & Conditions affects your legal rights if a product is faulty, not as described or otherwise does not meet the requirements of applicable consumer law.

 

3. Personalised products

Many Glamjar products can be personalised.

Depending on the product, you may be able to choose options such as:

  • Wording

  • Names

  • Font style

  • Wording colour

  • Lid colour

  • Other available personalisation options

 

Please check your personalisation carefully

 

You are responsible for ensuring that the spelling, wording, names, numbers and other personalisation details you provide are correct before placing your order.

 

We will normally reproduce the information you provide.

 

Once a personalised order has entered production, we may not be able to make changes to the personalisation.

If you notice a mistake after placing your order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that changes will be possible once production has started.

 

4. Placing an order

When you place an order through our website, you are making an offer to purchase the products selected.

Before completing your purchase, please check:

  • Product

  • Quantity

  • Personalisation

  • Colour choices

  • Delivery address

  • Contact details

  • Price

  • Delivery charges

 

You are responsible for checking that the information supplied is accurate.

 

We will send an order confirmation to the email address provided when your order is placed.

Your order will normally be accepted when we confirm that we are able to fulfil it.

 

We reserve the right to decline or cancel an order where, for example:

  • A product is unavailable

  • There has been an obvious pricing or description error

  • We reasonably suspect fraudulent activity

  • We are unable to fulfil the order for another legitimate reason

 

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

 

5. Prices and payment

All product prices are displayed on the website.

 

The total amount payable, including applicable delivery charges, will be shown before you complete your purchase.

 

We reserve the right to change prices at any time. However, a price change will not affect an order that we have already accepted.

 

Payment must be made using the payment methods available at checkout.

 

We do not normally have access to or store your full payment-card details. Payment information is processed by the relevant payment provider.

 

6. Delivery

Our current delivery information is explained in our Shipping & Delivery Policy.

 

For personalised and made-to-order products, please allow:

 

7–14 working days for personalisation and preparation, followed by approximately:

 

3–5 working days for UK delivery after dispatch.

 

International delivery times vary by destination.

 

Delivery estimates are estimates rather than guaranteed delivery dates unless we have specifically agreed otherwise with you.

 

We are not responsible for delays caused by circumstances outside our reasonable control, such as courier delays, postal disruption, extreme weather, customs delays or other events beyond our reasonable control.

Nothing in this section affects your statutory rights concerning delivery.

 

7. Delivery addresses

Please make sure your delivery address is correct before completing your order.

 

If you realise that you have provided an incorrect address, please contact us as soon as possible.

We will try to help, but once an order has been dispatched we may not be able to change the delivery address.

If an order is returned to us because an incorrect or incomplete address was supplied, additional delivery charges may apply before we resend the order, where legally permitted.

 

8. Personalised and made-to-order products

Because personalised products are made specifically according to the customer's requirements, the normal statutory cancellation right for a change of mind may not apply to goods that are personalised or made to the customer's specifications.

 

This does not affect your legal rights if a personalised product is faulty, damaged, not as described or otherwise does not meet the requirements of applicable consumer law.

Please see our Returns & Refunds Policy for full information.

 

9. Returns and refunds

Our Returns & Refunds Policy explains your cancellation, return and refund rights.

For standard non-personalised goods purchased online, consumers generally have a statutory cancellation period.

 

Certain products, including personalised or custom-made products, can be exempt from the standard change-of-mind cancellation right.

 

However, statutory rights relating to faulty, damaged, misdescribed or unsuitable goods continue to apply.

Nothing in these Terms & Conditions removes or restricts any rights you have under applicable consumer law.

 

10. Faulty, damaged or incorrect products

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the problem

  • Photographs of the product where appropriate

  • Photographs of the packaging where relevant

We may ask for additional information to help us investigate the issue.

 

We will then work with you to provide an appropriate remedy in accordance with your statutory rights.

We do not exclude or limit our legal responsibility for faulty goods or goods that are not as described.

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11. Sale and promotional products

Products offered at a reduced price remain covered by your statutory consumer rights.

A sale price does not remove your legal rights if the product is faulty, not as described or otherwise does not meet the requirements of applicable law.

 

Any promotional offer will be subject to the terms stated with that promotion.

 

12. Intellectual property

Unless otherwise stated, the content of the Glamjar Products website belongs to or is used with permission by Glamjar Products.

This includes, where applicable:

  • Product photographs

  • Logos

  • Branding

  • Product descriptions

  • Graphics

  • Website text

  • Designs

  • Other original website content

 

You may not reproduce, copy, modify, distribute or commercially use our website content without our prior written permission, except where permitted by law.

 

13. Customer photographs, reviews and feedback

If you choose to provide us with a review, photograph or other feedback about your purchase, you confirm that you have the right to provide that content.

 

We may use customer reviews or photographs for legitimate business purposes, such as displaying customer feedback on our website or promoting Glamjar products, where we have the appropriate permission or other lawful basis to do so.

 

We will not knowingly use misleading or fabricated customer reviews.

 

14. Website availability

We aim to keep our website available and operating correctly, but we cannot guarantee that the website will always be:

  • Available

  • Error-free

  • Free from interruptions

  • Free from viruses or other harmful components

 

We may occasionally need to suspend, update or modify parts of the website for maintenance, security or other operational reasons.

 

15. Website information

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, occasional errors may occur, including typographical errors, pricing errors, availability errors or incorrect product information.

 

If we discover a significant error affecting an order, we will contact you and explain the situation before taking any action that affects the order, where reasonably possible.

 

16. Third-party websites and services

Our website may contain links to third-party websites or use third-party services, including payment, delivery, social media, advertising, analytics and other services.

 

Third-party services operate under their own terms and privacy policies.

We are not responsible for the content, availability or privacy practices of third-party websites.

 

17. Limitation of liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

 

This includes liability that cannot legally be excluded or limited under applicable consumer protection law.

 

We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, subject always to your statutory rights.

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Nothing in these Terms & Conditions affects your legal rights as a consumer.

 

18. Events outside our reasonable control

We will not be responsible for failure or delay in performing our obligations where the failure or delay is caused by circumstances outside our reasonable control.

Examples may include:

  • Severe weather

  • Natural disasters

  • Fire

  • Flood

  • Industrial action

  • Postal or courier disruption

  • Transport disruption

  • Power or internet outages

  • Government restrictions

  • Serious supplier disruption

  • Other circumstances that could not reasonably have been prevented

 

We will take reasonable steps to minimise the impact and resume normal service as soon as reasonably possible.

 

19. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains:

  • What information we collect

  • How we use it

  • Who we may share it with

  • How long we retain it

  • Your data protection rights

 

20. Complaints

We want you to be happy with your Glamjar purchase.

 

If you have a problem with an order, product or service, please contact us first:

Email: glamjarproducts@gmail.com
Telephone: 07792 879997

 

Please provide your order number and explain the issue so that we can investigate it and try to resolve it as quickly as possible.

 

21. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our business, products, website or legal requirements.

 

The version applicable to your purchase will normally be the version available when you place your order.

The latest version will be published on this page.

 

Last updated: September 2026

 

22. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory protections and rights that apply to you under the laws that apply to your circumstances.

 

Nothing in these Terms & Conditions prevents you from exercising your statutory consumer rights.

 

23. Contact Glamjar

If you have any questions about these Terms & Conditions, please contact us:

Glamjar Products
Unit 30 Step Business Centre
Wortley Road
Deepcar
Sheffield
S36 2UH
United Kingdom

Email: glamjarproducts@gmail.com
Telephone: 07792 879997

Website: https://www.glamjar-products.co.uk/

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